Full review
Longer notes from the same comments we summarized above.
What people reported
Many owners describe the Stages SB20 as a "solid piece of equipment" that is "built like a tank," indicating good durability. Its design allows for easy adjustments, making it a popular choice for multiple family members to use; one owner specifically noted that they could "easily change the seat setting back and forth." Users appreciate the realistic ride feel, mentioning "gearing options...just like a real bike" and the ability to coast like a real bicycle. The bike's design also avoids common complaints like thigh rub from the crossbar, and the power meters are generally well-regarded. It functions with automatic resistance even when not connected to Zwift, and has successfully paired with Zwift and Trainer Road for some users.
Problems people mention
A significant and recurring concern for owners is connectivity and software issues. Many reported "numerous problems connecting to the Stages Flight or Stages Link app," and one user experienced the Android app not finding the bike at all. There are also reports of "wattage dropouts" where power readings become "glitchy and [go] to 0 for a second" during rides or races. Battery life and consistency are also issues, with one owner noting that "batteries do not seem to last as long as they used to," leading to "inconsistencies, particularly during races." Customer support for Stages was described as "awful" by one frustrated owner. A minor issue mentioned by one new owner was an occasional "frame clicks" noise. Some potential buyers noted a perception that the product might be discontinued.
Where owners disagree
While most owners value the build quality and adjustability, experiences with technical reliability vary. Some found setup "pretty straightforward" and connectivity fine, others faced persistent issues requiring "extra time each ride to get the tech working."
Who it's for
The Stages SB20 Smart Bike is a good fit for households with multiple riders due to its excellent and easy adjustability. Its robust, durable construction appeals to those looking for a long-lasting indoor cycling option. It's also suitable for cyclists who prioritize a realistic ride feel and don't want to deal with thigh rub issues. However, potential buyers should be prepared to troubleshoot connectivity and app-related issues, and consider if occasional power dropouts would significantly impact their training or racing.
