Full review
Longer notes from the same comments we summarized above.
What people reported
Owners praise the rotating screen, which is a significant advantage over some competitors, allowing for floor exercises off the bike. Many find the S22i effective for intense cardio workouts and calorie burning, with the incline and resistance features offering a realistic simulation of outdoor rides. Some note that newer models have improved to 1080p video and include Bluetooth connectivity, making for a better experience than older versions.
Problems people mention
Reliability is a major drawback, with numerous reports of frequent breakdowns. Several owners described the bike as "garbage," citing main control board failures, resistance motor stoppages, and other parts like frame bearings and fork bushings failing within months or a year of purchase. There are also reports of bikes arriving "didn't work out of the box."
Customer service is another significant area of frustration. Owners complain of long wait times on the phone, unhelpful representatives, and a difficult warranty process. NordicTrack's policy of requiring payment for parts under warranty unless an extended labor warranty is purchased has angered many. Delivery issues, including lost bikes and poor communication from the shipping company, are also reported. Software and connectivity issues are common; the iFit program often reboots mid-workout, screens go white, and users struggle with connecting to Bluetooth or Wi-Fi. The bike also locks users into the iFit platform, with no third-party app support like Zwift.
Design complaints include a "boxy" monitor feel, the noisy operation of the incline/decline feature, and a "clunking" sound during pedaling that lacks a clear solution. Some find the virtual ride experience disconnects, feeling like a "Google Maps live view" that loads images every few seconds rather than a real-time feel, which can even cause a "seasick" sensation for some. The seat can also be uncomfortable, leading some to return the bike for alternatives.
Where owners disagree
While many lament the S22i's reliability, some owners are "very happy" with their bikes, suggesting a varied experience. There's also a difference in opinion regarding the noise of the incline feature; some find it disruptive, while others say it's manageable, especially with headphones, and isn't a dealbreaker unless quiet operation is paramount. Some comments indicate that newer models are "much improved" while other recent complaints contradict this, pointing to ongoing issues.
Who it's for
The NordicTrack S22i Studio Cycle is best for individuals who prioritize an immersive, incline-changing virtual ride experience and value a rotating screen for varied workouts. It may suit those who are committed to the iFit ecosystem and are prepared to potentially navigate customer service for technical issues.
