Full review
Longer notes from the same comments we summarized above.
What people reported
Only a few specific observations about the Peloton Bike+ were available from the owner comments. One user who purchased the Bike+ in June 2021 reported experiencing pedal crank noise and wobbly handlebar issues after a couple of months of use. This individual was also unhappy with Peloton's decision to use a third-party vendor for the repair service, feeling it was not consistent with the bike's premium price and extended warranty.
The integration of external heart rate monitors like the BlueHeart app worked, though one owner noted it required opening the app on both their watch and phone, and mentioned loud ads.
Problems people mention
The most significant issue specifically mentioned for the Peloton Bike+ was hardware malfunction, with reports of pedal crank noise and a wobbly handlebar. This led to dissatisfaction with the customer service process, specifically the use of a third-party for repairs after spending nearly $3K on the bike and an extended warranty.
Other recurring concerns related to the Peloton ecosystem's software limitations. Users noted that Netflix videos were hard-locked at 360p on the Peloton screen, and there was an inability to add custom apps. Some users also expressed concern about the $39.00/month subscription fee, which is a prerequisite for full functionality.
Where owners disagree
Evidence is too thin to highlight significant disagreements among owners regarding the Peloton Bike+. Most comments were either generic praise, irrelevant, or specific to a single owner's experience.
Who it's for
The Peloton Bike+ appears to be for individuals who are committed to a guided, interactive home fitness experience and are comfortable with a subscription-based model. It may appeal to those looking to invest in their health and appreciate the community aspect of Peloton. Potential buyers should be aware of the reported hardware concerns from one owner, the limitations on third-party app integration, and the ongoing monthly subscription cost.
