Full review
Longer notes from the same comments we summarized above.
What people reported
The Ring Video Doorbell Pro 2 generally offers improved camera quality, with many owners noting its HDR, higher resolution (1536 vs 1080), and especially the head-to-toe field of view that helps see packages on the ground. The 3D motion zones and bird's-eye view mapping function are also highlighted as effective for configuring detection areas. Initial setup is often described as straightforward, and the device integrates smoothly for those already in the Ring ecosystem. Some owners also mentioned that minimal packaging was a positive. A recurring, undocumented fix for "dead" or "offline" devices was to charge the doorbell's internal battery via its micro USB port, which many found successfully restored power.
Problems people mention
A significant number of owners experienced reliability concerns, including the doorbell freezing when motion is detected simultaneously with a button press, going offline frequently, or failing to ring the indoor chime. Despite its advanced features, motion detection can be inconsistent, with some users reporting it rarely captures movement or misses people at the door. The product requires a paid subscription for full functionality, which many found frustrating for a premium-priced device. There are also reports of inconsistent video quality, with some finding it pixelated, and audio clarity issues despite noise-canceling microphones. Compatibility with existing in-home chimes was also a problem for some, and the two-way audio can be slow to unmute. Some users noted poor performance in cold weather, with the battery not holding a charge even when hardwired. Physical durability was a concern for a few, mentioning the button's waterproof cover hardening and cracking over time. Furthermore, the Ring Alarm Pro's built-in Eero 6 router is less powerful than an Eero 6 Pro, yet it must act as the primary internet gateway, forcing some users to compromise their network setup.
Where owners disagree
There was mixed sentiment regarding the value of upgrading from the original Ring Pro, with some seeing substantial improvements in features and resolution, while others felt the cost didn't justify the upgrade, especially noting the persistent fish-eye view. Opinions also varied on the subscription cost, with some considering it reasonable for the service provided and others deeming it expensive. There's also disagreement on the desirability of minimal packaging, with some appreciating it and others finding it too sparse.
Who it's for
The Ring Video Doorbell Pro 2 is best for users who are already invested in the Ring ecosystem and are looking for significant upgrades in camera quality and vertical field of view. It suits those who can navigate potential power and connectivity troubleshooting (like charging the internal battery via USB) and are comfortable with a subscription model for full features. It may be less ideal for those expecting seamless integration with advanced mesh Wi-Fi systems like Eero Pro or those in very cold climates.
