Full review
Longer notes from the same comments we summarized above.
What people reported
Many owners praise the Leap V2 for its cushioned seat, often preferring it over mesh chairs like the Aeron. Some also highlight the 12-year warranty, noting its rating for 24/7 use as a significant selling point. Users appreciate that the armrests stay in place when reclining, which is useful for staying close to a desk while typing or using a mouse. The chair is considered suitable for tall and heavy users, with one owner calling it "definitely the chair for me" at 6'9" and 332 lbs. One long-term owner of an original Steelcase Leap (not V2, but related) reported it still works "as good as new" after 15 years, comfortable and highly adjustable, calling it "one of the best investments." Cushion durability was also mentioned as good.
Problems people mention
Some owners report that the Leap V2 did not provide adequate lower back support, leading to discomfort and back pain for at least one user after just two weeks. There are also mentions of the chair starting to squeak and show mechanical issues "after only a few months" for some users. The resale value of Steelcase chairs might be lower than some competitors like Herman Miller, according to one user's experience.
Where owners disagree
While many find the Leap's cushion comfortable, some owners of mesh chairs (like the Aeron) find them "firm but not stiff" and equally comfortable, highlighting that comfort is a matter of personal preference. One user initially found the Leap V2 uncomfortable, while others found it very comfortable.
Who it's for
The Steelcase Leap V2 appears to be a good fit for individuals seeking a high-end office chair with a long warranty and cushioned seating. It may particularly appeal to taller and heavier users and those who prioritize stable armrests during recline for continuous desk work. However, individuals highly sensitive to lower back support or who prioritize resale value might want to consider trying the chair first.
