Full review
Longer notes from the same comments we summarized above.
What people reported
Owners frequently highlight the Steelcase Gesture's exceptional armrests, noting their ability to move very close to the body, making tasks like typing and using a mouse much easier. The chair generally earns praise for its robust build quality, often described as "insanely well built," "heavy, stable," and operating with smooth, accurate adjustments. Some users find the chair promotes good upright posture and appreciate its recline motion. A few individuals, particularly those of average height or smaller frames, report finding the chair comfortable and even a favorite, sometimes due to the ability to cross their legs.
Problems people mention
A significant number of owners express dissatisfaction with the Gesture's seat comfort. It is often described as "small and narrow," "extremely firm," and causing discomfort or pain, with some feeling their "ass is killing me after 20 minutes" or 3+ hours. The upholstery is also noted as "very slippery when wearing jeans," causing users to slide forward. The backrest and lumbar support are another point of contention, with complaints that they "doesn't really hold my back," don't feel effective for taller individuals, or even cause pain by "poking my spine" or across the shoulder blades. Several users, including those around 6'0" and 6'3", state the chair is not suitable for tall people due to a low back and insufficient seat pan depth. Conversely, shorter users (under 5'6'') found the lowest seat height still too tall. Specific durability issues include a snapped height adjustment knob and a chair cylinder that broke and dropped to the floor after 15 months, accompanied by "screeching sound." The headrest receives mixed reviews, often deemed "uncomfortable," "hard to dial in," and prone to moving easily. Furthermore, concerns were raised about the value proposition, with the chair's price being called "ridiculous" and issues with a reported 20% restocking fee for returns (especially for Canadian buyers) and a reduced warranty of 5 years.
Where owners disagree
While many find the seat cushion too firm and narrow, a few owners report it feels good initially or that they got used to it. The headrest is another area of disagreement; some love it and find it adjustable, while others find it impractical, uncomfortable, and difficult to keep in position. Opinions also diverge on overall comfort, with some praising it as their favorite chair and others describing it as "hideously uncomfortable" and causing back pain.
Who it's for
The Steelcase Gesture could be a fit for individuals who prioritize highly adjustable, sturdy armrests and appreciate robust build quality. However, potential buyers should be prepared for a firm seat cushion and carefully consider if the backrest and lumbar support geometry align with their body type, especially if they are particularly tall or short. Given the recurring comfort issues and concerns about warranty and return costs, trying the chair in person for an extended period is strongly recommended.
