Full review
Longer notes from the same comments we summarized above.
What people reported
Owners appreciate the variety of access methods offered by the Lockly Secure Pro, including fingerprint recognition, a randomized digital keypad, traditional keys, and control via a smartphone app. Many highlight the security benefit of the keypad's number shuffling (PIN Genie) which aims to prevent others from guessing codes based on smudge marks. Some users found the initial setup process to be easy, and the lock's external appearance is generally considered normal and unobtrusive.
Problems people mention
Several users report significant reliability issues. The fingerprint reader, a key feature, often stops working after a few months of daily use. There are also frequent complaints about the lock routinely disconnecting from the Wi-Fi hub, making remote access unreliable. The lock reportedly struggles in colder climates and shows susceptibility to moisture ingress even when installed under a porch. Guests using the lock are often frustrated by its long access codes, which Lockly does not allow to be shortened. Other drawbacks include a lack of Google Assistant integration, the fact that re-keying the lock voids the warranty, and the need for drilling during installation. Some owners also noted the lock is quite loud when locking or unlocking.
Where owners disagree
There's a clear split in owner experience. While some highly recommend the product, praising its features and ease of use, a significant portion describes it as "pure garbage" due to repeated and severe malfunctions. Some found setup straightforward, while others found reconnecting it to Wi-Fi to be complex, even for those with technical expertise.
Who it's for
The Lockly Secure Pro might suit users who prioritize a wide array of entry options and value the randomized keypad for security, provided they are in a mild climate and do not require Google Assistant integration. However, buyers should be aware of the recurring reports of reliability issues, particularly with the fingerprint scanner and Wi-Fi connectivity.
