Full review
Longer notes from the same comments we summarized above.
What people reported
Some owners expressed initial enthusiasm for the Echo Hub as a dedicated smart home dashboard, with one user specifically appreciating a trade-in offer that made the purchase more appealing. A few noted its ability to pair to other speakers and that it operates quietly. However, the predominant sentiment from early feedback is that the device feels largely redundant, especially for those already using the Alexa app on a smartphone or other smart displays.
Problems people mention
A significant concern is the lack of Z-Wave support, which some consider a deal-breaker, requiring an additional hub for Z-Wave devices. Many users feel the Echo Hub is unnecessary because existing smartphones and tablets running the Alexa app can perform similar functions. Owners reported various performance issues, including a slow processor, buggy operation, and the device constantly dropping Wi-Fi connections. Specific problems cited include camera live feeds that time out quickly, Aqara temperature sensors not displaying data, and an alarm panel that does not match the appearance or functionality of the Ring alarm panel. Other criticisms point to user interface (UI) shortcomings, such as pop-up screens not being full-size or scalable, making users scroll excessively for device lists like TRVs. There are also complaints about devices like blinds not grouping correctly and camera feeds appearing as icons instead of live images without an extra tap. Some worry about Amazon's trend of placing core features behind paywalls and displaying ads on paid products.
Where owners disagree
There isn't strong disagreement among owners; rather, a few positive comments about liking the product are often immediately followed by reports of significant functional issues like Wi-Fi drops. This suggests a desire for a dedicated smart home dashboard that the Echo Hub, for many, doesn't quite fulfill in its current state.
Who it's for
The Amazon Echo Hub might appeal to users who are deeply committed to the Amazon smart home ecosystem and specifically want a dedicated wall-mounted display for control, provided they are prepared to work around its limitations or integrate a second hub for non-Zigbee devices. It is less suited for those expecting a comprehensive, seamlessly integrated smart home controller that replaces their phone or integrates broadly with other smart home standards like Z-Wave.
