Full review
Longer notes from the same comments we summarized above.
What people reported
Many owners found the Kangaroo system easy to set up via its app, often reporting quick installation in just a few minutes. The system offers an affordable way to secure individual rooms or apartments, providing basic entry and motion detection. Some users expressed satisfaction with the peace of mind the system offers, especially after personal experiences with break-ins. One owner noted that the motion sensor range was ideal and the monitoring response was quick and reliable. There were positive remarks about customer service resolving issues quickly in one instance, though this was contradicted by other feedback.
Problems people mention
A significant number of owners reported reliability issues, with sensors frequently failing, not being recognized by the app, or producing false alarms. The system is often criticized for its slow response time and notification delays, with some users experiencing a 20-second delay before phone alerts. A major concern is the siren's inadequate volume and its limited source from only the keypad, with no external siren option available. The keypad lacks a battery backup, meaning the system can be easily disabled by unplugging or cutting the power cord. Battery life for the sensors is a common complaint, with some users finding it lasts only about a month when both motion and entry functions are active, far less than advertised. Some entry sensors do not work effectively on metal doors, and adhesive issues mean sensors may not stick long-term. Reports indicate poor customer service, with users experiencing long wait times, unresolved technical issues (especially with software glitches and inconsistent performance), and problems with subscription billing and record-keeping. The doorbell camera received criticism for low-resolution, choppy, and short video that often missed the triggering event. Google integration was described as "laughable" and difficult to use, lacking routine automation.
Where owners disagree
While some owners praised customer service for quick resolutions, a greater number detailed extensive, frustrating experiences with support, highlighting a clear divergence in satisfaction. There's also a stark contrast in opinion regarding the siren's effectiveness: one owner described it as "unbelievably loud," while others stated it was not loud enough to deter intruders effectively.
Who it's for
This system might appeal to those looking for a very basic, low-cost security option for a single room or small apartment, particularly if they prioritize ease of initial setup. However, potential buyers should be aware of the frequent reports of functional inconsistencies and hardware limitations, which may make it unsuitable for comprehensive home security or for users who rely on robust, consistent performance and responsive customer support.
