Full review
Longer notes from the same comments we summarized above.
What people reported
Lorex users often appreciate the overall reliability of the system, with some having purchased multiple Lorex systems over the years and finding them easy to use. One user highlighted a useful feature that allows them to highlight an area in recorded footage to search for motion within that specific zone. Some also reported good password protection for their NVRs, apps, and cameras. Owners noted the ability to listen clearly through the camera's audio.
Problems people mention
A common complaint is the 15 frames per second (FPS) recording rate, which some owners consider a dealbreaker for security footage. Users also reported that web viewing does not display full 4K resolution, despite the cameras recording in 4K. There are recurring mentions of app connectivity issues and the app being slow to open. Zoom quality is noted as not good, and some found the 4K video not clear enough to read license plates beyond 20 meters. The camera is also noted to be Wi-Fi 5 compatible only. Tech support was described as slow and repetitive, requiring multiple calls to resolve issues. Critically, one user reported seeing a hacker attempting to guess their password on the monitoring screen, raising serious security concerns. The built-in speakers can also be somewhat quiet, though hearing functionality is generally good.
Where owners disagree
While some owners praise Lorex's password protection and lack of security issues, a different owner reported a severe incident involving hacking attempts visible on their monitoring screen. Similarly, the reliability and speed of the app drew mixed reactions; some found it reliable and easy, while others experienced connectivity problems and slow load times. There is also a discussion on whether 15 FPS is a significant limitation, with some dismissing it as a dealbreaker while others argue that clear paused footage is more important.
Who it's for
The Lorex 4K Spotlight system could suit users who prioritize general system stability and ease of installation for basic monitoring, and who are less concerned with high frame rates or perfect remote 4K viewing. However, potential buyers should be cautious due to the reported limitations in video clarity at distance and, more importantly, the serious security vulnerability mentioned by one owner.
