Full review
Longer notes from the same comments we summarized above.
What we learned from owners
Many owners are drawn to the Samsung Bespoke Dishwasher for its sleek design and quiet performance. Users frequently praise how beautiful it looks and how well it matches other Bespoke appliances in a modern kitchen. Several also highlighted its very quiet operation, making it pleasant to use. The dishwasher offers various features, including a top drawer and an "outstanding" dry cycle, with some units even including a champagne glass holder. The SmartThings app provides useful information like cycle remaining time, although its smart control functionality has a specific limitation.
Common problems reported
A significant concern raised by owners is the dishwasher's reliability. Multiple reports describe units failing quickly, sometimes within just a month or three months of purchase, exhibiting error codes or becoming completely dead. One user reported a damaged tub not being covered under warranty, leading to a recommendation to "DONT BUY SAMSUNG." Related to this, several owners experienced poor customer service when trying to address these issues, citing long holds, disconnections, and and difficulty getting repairs or warranty coverage.
There's also some confusion and frustration around usability and documentation. Some owners find the manual unclear, making it difficult to adjust settings like water hardness, with one user stating "You need a PhD to use this machine." Additionally, while the smart features are present, the dishwasher requires a physical button press to start a cycle, which some users found unexpected given the "smart control" marketing. There's conflicting information about adjustable tines: one owner was disappointed to find their unit lacked them despite product specifications, while another praised their unit for having them.
Where opinions differ
Opinions primarily diverge on reliability and specific rack features. While some owners have had their Bespoke dishwasher for over a year and a half with "still great" performance, others experienced critical failures within months. Similarly, the presence of adjustable tines in the racks is a point of confusion, with one owner explicitly stating their unit lacked them, contrary to another who lauded their unit for having them. This suggests potential variations between models or inconsistencies in manufacturing.
Should you buy it?
The Samsung Bespoke Dishwasher offers an appealing aesthetic and quiet performance, making it a good choice for those prioritizing design. However, the recurring reports of significant reliability issues, especially within the first few months of ownership, coupled with frustrating customer service experiences, are serious concerns. If you are considering this model, be aware of the potential for mechanical problems and unclear documentation. While some owners have positive experiences, the risk of early failure and warranty challenges means buying this dishwasher comes with a degree of caution.
