Full review
Longer notes from the same comments we summarized above.
What people reported
Owners frequently bought the NordicTrack RW900 when it was significantly discounted, often seeing it as a good value at prices around $700-800, down from its original price point of over $2000. Many comments praised the machine's structural appearance, noting that it "looks great." Some experienced users found the assembly process to be quick and easy. One user noted receiving a one-year iFit subscription, which they were excited about. An expert review even included the RW900 in a list of "best rowing machines," suggesting its potential when functioning correctly.
Problems people mention
The most significant and recurring problem owners encountered is a faulty magnetic resistance mechanism. Many users reported that the resistance levels (from 1 to 26) felt the same, or the machine was stuck at a high resistance level, rendering the resistance adjustment ineffective. This issue often stemmed from an improper gap between the magnet and the flywheel disc, causing "zero functioning magnetic resistance whatsoever" as one owner described. Several owners had to perform DIY repairs, typically involving removing the flywheel and adding washers behind the magnet to achieve proper alignment and varied resistance. This repair was described as time-consuming and a "deal breaker" for some, leading to feelings of wasted money. There were also concerns about the overall durability of NordicTrack products and the responsiveness of their customer support. A few users noted a "slight 'jagged' feel" when pulling the handle/belt. Some owners also questioned if the model was being discontinued.
Where owners disagree
There isn't clear disagreement on specific features, but rather a contrast between the potential of the machine (highlighted by its inclusion in an expert "best of" list and its attractive sale price) and its frequent out-of-the-box functional flaws. While some praise its structural look, the underlying performance issues, particularly with resistance, created a divide between those willing to fix it and those who felt let down by the product's quality control.
Who it's for
The NordicTrack RW900 rower is best suited for budget-conscious buyers looking for a connected rowing experience at a deep discount, especially if they are comfortable with or willing to perform basic mechanical repairs. It could also appeal to those who value a large display and iFit programming but are less concerned about out-of-the-box reliability. Those seeking a trouble-free experience or top-tier customer support might find this rower frustrating.
