Full review
Longer notes from the same comments we summarized above.
What people reported
Owners generally find the initial setup of the Petlibro Granary WiFi 5L Feeder to be straightforward. The ability to schedule meals, adjust portions, and record voice messages through the app is a key convenience for many. Features aimed at preserving food freshness, such as the twist-lock lid, desiccant bag, and sealing strip, are also appreciated.
Problems people mention
Despite initial positives, users report significant and recurring problems. The most critical issue is inconsistent and inaccurate food portion dispensing, with some tests showing volumetric inaccuracies of 20-30%. The companion app is widely criticized for being unreliable, often freezing, displaying network errors, dropping live camera feeds, and consuming excessive data. Many owners describe customer support as unhelpful and unresponsive, citing generic advice and difficulties with returns or warranty claims, sometimes only offering a "discounted" replacement base for failed units out of warranty. There is considerable confusion and frustration regarding an expensive subscription model that seems to lock away many features, despite Petlibro's claims it's not always necessary. Other recurring issues include WiFi not working when the feeder runs on batteries, preventing remote use during power outages, and the low food warning feature often failing to work.
Additional complaints cover device reliability, such as units failing to turn on, not entering pairing mode, or stopping working altogether. Some cats have developed chin acne, which owners attribute to the plastic body of the feeder. Users also note difficulty in figuring out precise portion sizes (e.g., ML to grams), a lack of effective ant protection, and that the feeder is not designed for outdoor use. Reassembling parts, such as the rotor, can be frustrating, and the device may not automatically adjust for time changes like Daylight Savings. Some also find the smallest portion size too large for cats, and the quality of the voice recording audio is poor.
Where owners disagree
There isn't a strong pattern of disagreement among owners; rather, experiences seem to diverge from an initially easy setup to widespread frustration with long-term use and core functionality. While the idea of app control is a pro, its execution is a consistent con.
Who it's for
This feeder may suit pet owners looking for basic automated feeding convenience and food freshness features, provided they are prepared for potential trade-offs. It is not ideal for those who require precise meal portioning, consistent app reliability, or responsive customer support. Buyers should be aware of the potential for connectivity issues and the confusing subscription model, especially if remote monitoring is a priority.
