Full review
Longer notes from the same comments we summarized above.
What people reported
Many owners encountered significant difficulties pairing their Quip Smart Electric Toothbrush with its companion app. Users frequently reported that the toothbrush "would not pair at all" or that the setup process simply "didn't work." Several expressed frustration, with some even returning their brush or receiving a replacement, only to experience the same problem. Some users ultimately found success by ensuring their phone's Bluetooth and location services were already turned on prior to initiating the pairing process, and by granting all necessary app permissions. One owner mentioned that the "smart motor" with Bluetooth capability can be purchased separately for those looking to upgrade a standard Quip toothbrush.
Problems people mention
The primary issue for the Quip Smart Electric Toothbrush is its unreliable pairing process. Users were often unaware that enabling location services was a prerequisite for successful connection, as this requirement was not always clearly communicated or prompted by the app. Some struggled to find the location settings on their phones. Compatibility issues with older smartphone models were also cited, with the Quip app requiring Android 8.0+ (with Bluetooth 5.0) or iOS 13+ (with Bluetooth 4.2+, iPhone 6S+). There was also some confusion among buyers about which Quip toothbrushes are "smart" and therefore connect to the app; the smart motor has a Bluetooth logo when the brush head is removed.
Where owners disagree
The comments mostly highlight a shared struggle with pairing, but some users eventually found solutions, while others remained unable to connect their device. There isn't significant disagreement on the existence of the problem, but rather on the success of troubleshooting it.
Who it's for
The Quip Smart Electric Toothbrush is for users who value connected health features and are comfortable troubleshooting app connectivity issues. It may be suitable for those who prioritize a minimalist design and are willing to ensure their phone meets the specific compatibility requirements and setup steps for successful pairing. Potential buyers should be prepared to enable location services and Bluetooth before attempting to connect the brush.
